Returns Policy

You have 28 days from the day of delivery to return any unwanted items.

We offer no returns on loose herbs, powders and food products unless they have any signs of degradation, or in the event that you have been sent the wrong products. 

Sealed items such as supplements may be returned even if they are non-faulty. They must be returned in the same condition and sealed in their original packaging. 

Some exceptions to sealed products being sent back contrary to the above can be in the following instances:

  1. The seal has been damaged.
  2. the product inside has been damaged or seems off.
  3. the product has been damaged in transit.

Exchanges:

We offer exchanges on items that are faulty or damaged. If you would like to exchange your items please email foodforallorders@gmail.com or contact us on 020 8806 4138 .

Shipping:

Items can be shipped back to: Food For All 3 Cazenove Road. London. N16 6PA. We do not cover the cost of shipping returns. Shipping costs are non refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Please be aware that we are unable to issue a refund if there are any signs of product being unsealed. 


Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@foodforall.co.uk. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@foodforall.co.uk and send your item to: Food For All Ltd, 3 Cazenove Road, London, N16 6PA, United Kingdom. 

Shipping 
To return your product, you should mail your product to: Food For All Ltd, 3 Cazenove Road, London, N16 6PA, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.