🌿 Frequently Asked Questions 🌿

🌿Are all your products certified organic?

We carefully choose our suppliers and do our best to guarantee that our products are organic and ethically sourced, as much as possible. However, due to factors such as shortages, high prices or delivery constraints, not every single product is certified organic. Some items — such as certain herbs — are ethically sourced, GMO-free, but not certified organic.

🌿Are you able to assess and offer medical consultations?

We’re able to advise and offer product suggestions for common, everyday relief and wellness concerns. However, we are not able to provide medical consultations for serious or complex conditions.

In-store we can offer informal support. Our team includes:

3 qualified herbalists
2 herbal consultants each with 10+ years of experience
1 acupuncturist

🌿How fast will I receive my order?

We aim to ship your order within 2-3 days of receiving it, but please note we cannot guarantee shorter timeframes — we are a charity-run store with limited staffing.

Once dispatched, your package is sent via Royal Mail Second Class Signed For®, which has a delivery aim of 2-3 working days after posting. Royal Mail+2Post Office+2

We also reuse boxes where possible to reduce waste.

🌿What products do you sell via the website?

Medicinal & culinary herbs
Herbal blends & tinctures (with pharmaceutical-grade grain alcohol)
Super-powders & superfoods & clays
Carrier oils
Recently added supplements & essential oils

🌿What is the weight you sell your herbs, super-powders and clays?

Herbs, super-powders and clays are sold in multiples of 25g. When you purchase 100g or more, a 10% automatic discount applies.

🌿What payment methods do you accept?

Payments can be made via PayPal and bank-card.

🌿Can I return an item?

Unfortunately, we cannot accept returns due to the nature of our goods (herbs/supplements etc).

🌿Why does my product look different from the picture?

As our products are natural and not standardised, they may vary from batch to batch — due to seasonal changes, crop differences or supplier variations. This is part of the nature of herbal and whole-food goods.

🌿What social media platforms do you have?

🌿Where is your shop based?

We’re just a 5-minute walk from Stoke Newington Station (Zone 2) on Cazenove Road, London.

🌿What do you sell in store?

Loose wholefoods (grains/pulses, seeds, dried fruits/nuts)
Vegan/vegetarian packed foods & snacks & juices
Chilled & frozen products
Superfoods & Super-powders (including protein powders)
Medicinal & culinary herbs & teas, tinctures & therapeutic oils
Supplements, tonics, herbal juices, homeopathy & Bach remedies
Body-care, cosmetics, clays, bath salts, carrier oils, soap bars, butters
Incenses, smudge sticks, essential oils
Household items including liquid refills, sponges,

🌿Where does your profit go?

100% of our profits go towards supporting local UK projects, as well as international development and disaster-relief work.

🌿How old is the store?

The store was opened in 1976 by Govinda Lovage and Meeta Lovage.